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From the Graebel Newsroom.
GRAEBEL UNIVERSITY HOSTS SPRING TRAINING
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April 23, 2004
DENVER (April 23, 2004) — This week, Graebel Companies, Inc. announced it will host The Graebel University Spring Training 2004, certifying its new General Managers nationwide. Concluding this spring’s coursework for Customer Service Coordinators, Packers, General Managers and Drivers, the training will take place at the Denver World Headquarters April 26 through April 29.
Launched in 2000, Graebel University is the industry’s most comprehensive and sweeping instructional program. The Graebel workforce is trained through Graebel University, an industry exclusive educational and certification program, ensuring uniform high-quality services across all Graebel divisions nationwide.
Through Graebel University, courses are conducted year-round specific to job functions. All service providers are required to complete this curriculum, in addition to stringent background testing; therefore, every customer is treated with the highest quality service by trained professionals. Employees learn effective communication techniques company standards and procedures and, most importantly, how to listen and respond to a client’s needs. Graebel University training is complemented with weekly training teleconferences and insideGraebel, an interactive intranet-based training tool with the latest Graebel updates.
“Graebel University training has led to near perfect post move satisfaction scores,” said Bill Graebel, Chief Operating Officer for Graebel Companies, Inc. “Our goal is to ensure every person we relocate receives the highest quality service and care.”