(Aurora, COLO) – This week, Troy Handrick, claims services director at the Graebel Companies, Inc., has announced two appointments in his department that is based in the Company’s Midwest-based shared services’ headquarters in Wausau, WI. Effective immediately, the two relocation industry and Graebel veterans, Barb Eckes and Theresa Serrano, will each be dedicated to certain Graebel service lines at the privately-held global relocation company that originated more 60-years ago in Wausau, WI. Both will continue report to Handrick.
Barb Eckes has been promoted to settlement manager and will head the U.S. domestic corporate and consumer clients’ household goods claims team. A fourteen year Graebel employee, Eckes’ most recent role was supervisor in this department.
Claims settlement manager, Theresa Serrano, will now be responsible for managing the resolutions for the Company’s Fortune 500 and private consumers’ international moving and storage services that are provided in 153 countries; and, the lower 48-state military and subrogation claims handling along with resolution management for the organization’s commercial workplace services division.
Graebel has recently received respected industry recognitions that include the first-place ranking in the HRO Today magazine’s Relocation Baker’s Dozen for the second straight year - a feat unmatched by anyone else; the Overseas Movers’ Network International (OMNI) Platinum award for forwarding the most tonnage among members for the 17th consecutive year. Graebel is also its industry’s leader in commercial office and workplace services nationwide.
According to Handrick, “With Graebel’s continued double-digit growth, our focus today and in the future remains clear – to be the best relocation and mover in the world. Barb Eckes and Theresa Serrano and our entire claims services team in Wausau will ensure that our clients will continue to find our department to be responsive, helpful and 100-percent customer-focused.”
About Graebel Companies, Inc.
Founded in 1950, Graebel provides worldwide relocation and move management services, domestic U.S. and international household goods moving and storage services, freight forwarding, and commercial office moving and workplace services. On-the-ground services are performed in over 150 countries for the Fortune 500 and global 100. The World Headquarters is in Aurora, Colorado and Graebel centers are located throughout the U.S., and in Prague, the Czech Republic, and Singapore. Divisions include: Graebel Relocation Services Worldwide, Inc., Graebel Movers International, Inc., Graebel Commercial Services, Inc., Graebel Van Lines, Inc., Graebel Movers, Inc., and Move Management, Inc. The privately-held company boasts a strong balance sheet, an extensively background-checked and trained employee workforce, and business intelligence reporting and management IT systems that include apps. For two consecutive years in 2011 and 2010, Graebel has been ranked the #1 relocation company in the ‘HRO Today’ Baker’s Dozen. To learn more visit: www.graebel.com