DENVER— From its Denver World Headquarters, Graebel Movers International, Inc. today announced the implementation of its new quality assessment system, IPQC(SM). With IPQC, International Proactive Quality Control, customers moving internationally will experience:
- Immediate, 24.7.365 access to Graebel Quality Assurance and Customer Service departments
- Convenient online availability of post-move service surveys
- Faster response to feedback gathered from surveys
- Real-time comprehensive reports for corporate clients
- Ability to evaluate and comment on each service component of the move
“The IPQC system will allow us to continue to improve our world class services,” said Ben Ivory, Sr. Vice President, Corporate Sales and Customer Service for Graebel Movers International, Inc. “Our goal is to secure specific performance feedback from every person Graebel relocates. IPQC proves our commitment quality and service—98.9 percent of people we have moved would choose us again, but we won’t be satisfied until that number is 100 percent,” he added.
Graebel Movers International, Inc. a division of Graebel Companies, Inc., is the forwarding leader in the international household goods industry. The company has earned top tonnage awards from the Overseas Moving Network International (OMNI) organization for the past 11 years, holds FAIM certification, and its quality systems are registered to ISO 9001:2000.
About Graebel Companies, Inc.
Graebel Companies, Inc. is the world’s largest privately owned and managed relocation, with headquarters in the Denver area. Divisions include Graebel Van Lines, Inc., Graebel Movers, Inc., Graebel Movers International, Inc., Move Management, Inc. and Graebel Relocation Services Worldwide, Inc. Together these divisions handle the residential and workplace requirements for the Fortune 500.