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Half a Century & Going Strong
Commitments Made. Commitments Kept. ®
 
  • Deregulation! Organizes own van line and like the original 13 colonies has 13 service centers strategically sited near America’s leading corporations
  • Opens forwarding division with headquarters in Washington, D.C. to support customers’ growing demands for global relocation services

During this decade innovations, growth and recognition occurs at a rapid pace

  • Creates Graebel of Texas, Inc., to handle intrastate moves
  • Graebel Forwarders, Inc., organized to perform special commodities service
  • Becomes charter member of elite OMNI group
  • Three times the American Moving and Storage Association recognizes three Van Line drivers with Super Van Operator of Year award
  • Expansion reaches 20 coast to coast service centers
  • Creates Special Commodities group – keeping rolling stock rolling year-round
  • First in industry to market Performance-Based pricing
  • Leads industry with first toll-free 24-hour Customer Service HOTLINE
  • Graebel family encourages employees’ children to further education with generous scholarship program. At same time, company begins employee tuition reimbursement program for ongoing studies that will contribute to their job performance and skill sets.
  • Mandates extra in-home protection measures such as rug runners, blanket wrapped banisters along with individually wrapping of delicate items such as crystal before packing in individual cells inside new container for added protection
  • Testament to growing number of corporations seeking Graebel quality, dependable services the Van Line’s growth far exceeds industry in shipment count and revenue. According to the Household Goods Carrier Bureau from 1985 – 1989 Van Line experiences 107% revenue growth compared to next closest carrier’s 37%.
  • Nationwide warehouse space totals one million square feet
  • Safety and Risk Management department created
  • First in industry to turn to the Cylix satellite network to transmit data permitting immediate information between Van Line and any Moving and Storage service center to assure customer needs and their employer’s relocation program safeguarded
  • Organizes self-evaluation agenda in 198, the C.A.R.E. program, to evaluate service by location, by individual service function ranging from customer service communication, packing, loading, delivery, unpacking, warehousing, claims and on-time performance.
  • ‘Do it right or make it right’ philosophy practiced on every move. 24-hours after delivery customers contacted to uncover any issue resulting in prompt, fair claims settlement time averaging 18 days
  • According to 1988 Unirisc, Inc., and the Household Goods Carrier Bureau statistics Van Line had lowest cost per CWT claims among top ten carriers
  • Over 1700 national companies sign interstate agreements with Van Line
  • Van Line’s guaranteed on-time performance – the first advanced in industry, exceed customers’ expectations with 99.5% pick-up, 96.4% delivery performance in 1989
  • Others deep discount interstate shipments in wake of de-regulation but, Van Line holds line at maximum 38% linehaul discount and Storage-in-Transit 25% mark-downs. Establishes first-ever Driver Linehaul Discount Protection program.
 
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